Delete your Reck’N Host account

This page explains how to request deletion of your Reck’N Host account, published by Reck’N LLC, and what happens to your information when you do.

How to request deletion

1. Open the Reck’N Host app and go to Settings → Help Center.
2. Send us a request that includes the email address your account uses and the words “delete my account”.
3. You can also email info@reckn.us from the address your account uses.

We reply to confirm once the request has been processed.

When a request cannot be completed straight away

If your account holds tickets to an event that has not taken place yet, we contact you before deactivating it. A deactivated account cannot present a ticket at the door, so those tickets have to be transferred or refunded first.

What deletion removes

• Your ability to sign in — the account is deactivated and can no longer be used.
• Your profile stops being visible to other Reck’N users.

What is kept, and for how long

Deactivating an account does not erase the records behind it. We retain:

• profile details, including name, email address, phone number, date of birth and profile photo;
• orders, payments and payouts;
• events created from the account, and tickets issued for them.

These are kept because they form part of financial and tax records and of events that other people attended. We do not currently apply an automatic erasure period to them.

If you want your personal data erased rather than your account deactivated, say so in your request and we will handle it individually.